Privacy Policy | Ploen Watch Repair

1. Introduction

Ploen ("we", "us", "our") operates from 88 Beach Road, Bang Lamung, Chonburi 20150, Thailand. This Privacy Policy explains how we collect, use, store, and protect personal information provided to us through our website at ploenx.world and through our workshop operations.

We take privacy seriously and handle personal data with care. If you have any questions about how we use your information, please contact us at [email protected].

2. What Personal Data We Collect

We collect personal data in the following circumstances:

When you complete the contact form on our website (name, email address, phone number, and message content)
When you drop a watch off at the workshop (name, phone number, and description of the piece)
When you email or call us directly

We do not collect payment card data through our website. Any financial transactions are handled in person at the workshop.

Legal basis for processing

We process your personal data on the basis of: (a) your consent, where you have provided it; (b) performance of a service contract — when you bring a watch in for service, processing your contact information is necessary to carry out and return that work; and (c) our legitimate interest in responding to enquiries about our services.

3. How We Use Your Data

To respond to enquiries submitted through the contact form or by other means
To manage your watch during service — logging receipt, tracking progress, and coordinating collection
To provide service documentation on completion
To contact you if an unexpected issue arises during service that requires your decision
To retain a service record for reference in the event of a future service

We do not use your data for unsolicited marketing. We do not sell your data to third parties.

4. Data Retention

Contact form submissions and enquiry records are retained for up to twelve months unless a watch service is initiated, in which case the service record (including your name and contact details) is retained for five years for reference purposes. You may request deletion of your data at any time by contacting [email protected].

5. Data Protection Measures

We apply reasonable technical and organisational measures to protect personal data against unauthorised access, disclosure, or loss. These include:

Secure storage of digital records
Physical security at the workshop for paper records
Access limited to workshop staff who need it to carry out their work
HTTPS encryption for data transmitted through the website

6. Cookies

Our website uses cookies to remember your cookie consent preference. We may also use analytics cookies if you have consented to them. For full information, see our Cookie Policy.

7. Third-Party Services

Our website may use the following third-party services, each with their own privacy policies:

Google Analytics (if analytics cookies are accepted) — for understanding how the website is used
Google Fonts and external CDN resources — for loading typefaces and UI libraries
Google Maps — for displaying our location (embedded iframe, no account required)

We do not share your personal contact data with any of these services.

8. Your Rights Under Thai Law (PDPA)

Thailand's Personal Data Protection Act B.E. 2562 (PDPA) grants you the following rights regarding your personal data:

Right of access: You may request a copy of the personal data we hold about you.
Right to rectification: You may ask us to correct inaccurate data.
Right to erasure: You may request deletion of your data, subject to legal obligations to retain records.
Right to data portability: You may request your data in a portable format where technically feasible.
Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting prior processing.
Right to object: You may object to processing based on legitimate interests.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

9. Third-Party Links

Our website may link to third-party websites. We are not responsible for the privacy practices of those sites. We recommend reviewing their privacy policies independently.

10. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from minors. If you believe a minor has submitted data to us, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of our website or services following an update constitutes acceptance of the revised policy.

12. Contact

For any privacy-related enquiries or to exercise your rights under the PDPA:

Email: [email protected]
Address: 88 Beach Road, Bang Lamung, Chonburi 20150, Thailand
Phone: +66 38 426 9173