Terms & Conditions

1. Definitions

"Ploen", "we", "us", or "our" refers to the watch repair and restoration workshop operating under the Ploen name at 88 Beach Road, Bang Lamung, Chonburi 20150, Thailand.

"Client" or "you" refers to any person who makes an enquiry, brings a watch in for service, or uses our website.

"Service" refers to any watch repair, maintenance, or restoration work carried out by Ploen.

"Watch" refers to any timepiece left in our care for assessment, service, or restoration.

2. Acceptance of Terms

By leaving a watch with us for service, submitting an enquiry, or using our website, you agree to these Terms & Conditions. These terms apply to all services provided by Ploen. If you do not agree, please do not proceed with a service.

You must be 18 years of age or older to engage our services. By proceeding, you confirm you meet this requirement and have the authority to authorise work on the watch you present.

3. Service Description

Ploen offers three defined service types: Battery & Care Service, Full Service, and Heirloom Restoration. The scope of each is described on our website and discussed at the point of drop-off. Services are carried out at our workshop in Bang Lamung, Chonburi.

We do not offer remote or postal services as a standard offering. Exceptions may be discussed directly with us in advance.

4. Assessment and Agreement

All watches are assessed before service commences. If the assessment reveals that additional work or parts are needed beyond the standard service scope, we will contact you to explain the situation and the associated costs. No additional work will be carried out without your agreement.

If we are unable to reach you within a reasonable period to discuss the findings, the watch will be held securely pending your response.

5. Pricing and Payment

Published service prices are base rates in Thai Baht (฿). Battery & Care: ฿4,200. Full Service: ฿9,400. Heirloom Restoration: ฿14,100. Parts required beyond the base service scope are quoted and agreed separately before sourcing.

Payment is due on collection of the watch. We accept cash and standard payment methods as displayed at the workshop. We do not offer credit terms.

If a watch is left uncollected for more than 90 days after notification that it is ready, we reserve the right to charge a storage fee or, after reasonable further notice, to treat the watch as abandoned. In such cases, we will make every reasonable effort to contact you before taking any further steps.

6. Service Timelines

Estimated durations are: Battery & Care — a few days; Full Service — approximately three weeks; Heirloom Restoration — six to eight weeks. These are estimates, not contractual deadlines. More complex conditions, parts sourcing, or unexpected findings may extend the timeline. We will inform you if this occurs.

7. Parts and Materials

We source parts appropriate to the watch and the service type. For Heirloom Restoration, we give preference to original or period-appropriate parts where available. If a part cannot be sourced, we will discuss alternatives with you before proceeding.

Parts replaced during service remain the property of Ploen unless you specifically request to have them returned at the time of drop-off. We will retain them for 30 days after collection in case of dispute.

8. Liability

We take reasonable care of every watch in our possession. We are not liable for pre-existing defects that become apparent during service, or for damage caused by inherent weaknesses in aged or fragile components that could not reasonably have been identified at assessment.

In the unlikely event that damage occurs as a direct result of our work, our liability is limited to the cost of the service paid. We do not accept liability for the antique or sentimental value of a watch, or for loss of use.

We strongly recommend that clients ensure valuable timepieces are covered by their own insurance during the period of service.

9. Disclaimers

We do not represent that a watch will perform to any specific standard following service, as the outcome depends on the condition and age of the movement and components. We aim to return each watch in better condition than it arrived, but cannot commit to specific timing figures or lifespan predictions.

Website content is provided for information purposes. It does not constitute a warranty or representation regarding any specific watch or service outcome.

10. Intellectual Property

All content on our website, including text, layout, and visual design, is the property of Ploen. You may not reproduce or use it without written permission, except for personal reference.

11. Termination of Service

You may withdraw a watch from service at any point before work has commenced, at no charge. If work has commenced, a reasonable charge for work completed to that point may apply. We reserve the right to decline a service at assessment if the watch presents conditions we are not equipped to address safely.

12. Governing Law and Dispute Resolution

These terms are governed by the laws of Thailand. In the event of a dispute, we encourage you to contact us first to discuss the matter. We will make a genuine effort to resolve disputes informally before any formal process is initiated. Any unresolved disputes shall be subject to the jurisdiction of the courts of Chonburi Province, Thailand.

13. Changes to These Terms

We may update these terms from time to time. The effective date at the top of this page reflects the current version. Continued use of our website or services following an update constitutes acceptance of the revised terms.

14. Contact

For questions about these terms, contact us at:

• Email: [email protected]
• Address: 88 Beach Road, Bang Lamung, Chonburi 20150, Thailand
• Phone: +66 38 426 9173